Privacy Policy for LakeSail.com

Effective Date: 07/07/2025

1. Introduction

Welcome to LakeSail.com (“LakeSail”, “we”, “our”, or “us”). We provide software-as-a-service (SaaS) solutions and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our platform.

2. Information We Collect

We collect the following types of information:

Account Information: Name, email address, phone number, company name, payment information, and login credentials when you sign up for our services.
Usage Data: Information on how you interact with our platform, including access times, features used, browser type, IP address, and device information.
Support Data: Any data you provide when you contact our support team (e.g., screenshots, logs, or account details).
Third-Party Integrations: If you connect a third-party service (e.g., Google, Slack, or Stripe), we may collect relevant information per the permissions you grant.

3. How We Use Your Information

We use the data we collect to:

Provide, maintain, and improve our services.
Set up and manage user accounts.
Respond to inquiries and provide customer support.
Process payments and manage billing.
Monitor usage for performance and analytics.
Communicate important service updates and marketing (with your consent).
Ensure compliance with legal obligations.

We may share your information with:

Service Providers: Third parties who help us operate our website, process payments, send communications, or provide analytics and infrastructure.
Legal Requirements: If required by law, subpoena, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of company assets.

5. Data Storage and Security

We implement technical, administrative, and physical security measures to protect your information. Data may be stored in secure third-party cloud providers located in the United States or other jurisdictions. While we strive to use industry best practises to protect your data, no system is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services and comply with legal obligations. You may request deletion of your data by contacting us at privacy@lakesail.com.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal data.
Object to or restrict certain data processing.
Withdraw consent at any time (for processing based on consent).
Lodge a complaint with a data protection authority.

To exercise these rights, contact us at privacy@lakesail.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking tools to analyze website traffic, remember user preferences, and improve user experience. You can control cookies through your browser settings.

9. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of those third parties.

10. Children’s Privacy

Our services are not intended for children under 13 (or under 16 in the EU). We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of any material changes by posting the revised policy on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@lakesail.com

Mailing Address: C/O Haitham Amin; 50 California Street, Suite 1500 San Francisco, CA 94111